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3rd Party Maintenance

If you have a hardware maintenance contract that is expensive, complicated and difficult to manage, Twin Cities Digital has the solution for you. TCD is proud to offer it's customers a variety of 3rd party maintenance options helping our customers save an average of 20-50% from what they are now paying direct to the manufacturer.

Pick the plan that is right for you
TCD will help you customize the plan that is right for you. Some of the plans include the following:

Maintenance Program Comparison Chart

Obtain a customized quote.

Consolidate your multiple plans into one
If you are like many, you have a variety of manufacturer's equipment on site. TCD helps you consolidate all of your service contracts into a single contract. Simplifying your contracts into one gives you a single point of contact. It also allows you to eliminate the frustration involved with managing and renewing multiple contracts. One phone number is all you will need in the event of any problems that may arise.

We cover the nation
TCD maintenance plans cover the entire nation. Certified technicians are always a short distance away. You can be certain that your spare parts and technician will be there when needed.

Obtain a Customized Quote
Receive a customized quote by simply filling out the quote form. You will receive a quote that will detail your savings and the support you will receive. Please feel free to call today to speak with one of our maintenance experts to help you design a plan that is right for you.

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Coverages:

 

Platinum Program (Mission Critical)

This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.

  • Help desk support hours available 24 hours a day, 7 days a week
  • On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year
  • On-site response within 4 hours of the part arriving on site (based on parts availability)
  • Dedicated technical support account manager and site history reports by different criteria available by request

Gold Program (Business Critical)

This service is designed for customers who need high availability for key business systems.

  • Help desk support hours available 24 hours a day, 7 days a week
  • On-site coverage from 8 am to 8 pm site's local time, Monday - Friday*
  • On-site response within 4 hours of the part arriving on site (based on parts availability)
  • Dedicated technical support account manager and site history reports by different criteria available by request

Silver Program (Basic System Support)

This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. Twin Cities Digital will provide help desk support and "like" equipment replacement by the next business day.

  • Help desk support hours from 8 am to 8 pm EST, Monday - Friday*
  • On-site coverage from 8 am to 5 pm site's local time, Next Business Day Monday - Friday*
  • On-site response by the next business day following the service call request
  • Twin Cities Digital will provide a replacement part by the selected freight carrier for delivery to the end user from the hours of 8 am to 5 pm site's local time, Monday - Friday*
  • Dedicated technical support account manager and site history reports by different criteria available by request

Bronze Program (Parts Logistics for Self-Service)

Next business day advanced parts replacement with detailed instructions shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by help desk support availability during normal hours, the customer removes the faulty part and replaces it with the new part. This service is designed for customers who need high availability of parts for systems, but have reasonably technical personnel at their site.

  • Help desk support hours from 8 am to 5 pm EST, Monday - Friday*
  • Dedicated technical support account manager and call center/support center
  • Site activity reports by different criteria available by request

Hardware Support Coverage

MID RANGE SERVERS, PCs, NETWORKING, STORAGE (All Major Manufacturers)

Servers

HP: 9000 Series Servers & Workstations

IBM: RS/6000, xSeries, pSeries

SUN:  Enterprise & Sun Fire Series, Netra

COMPAQ SGI DEC VAX

Networking

Cisco, Brocade, Qlogic

Storage

Adaptec, Arena Maxtronics, Brocade, Chapparal, Clarion, Compaq, Computer, EMC2*, Eurologic, Fastora, FIA, Gadzooks,

HP, IBM, Infortrend, JMR Electronics, Maxtor, MaXXan Systems, Mylex, NetApps,Overland Data

Qualstar, Quantum, Spectra Logic, StorAge, StorageTek, Storageworks, Sun, Xyratex

 

Operating System Support Coverage:

Linux, SCO UNIX, Sun Solaris, AIX, HP-UX and Microsoft

*The hardware and software listed above is a selection of the most popular manufacturers supported. For additional hardware or software support coverage, please contact us with your specific requirements at (1-888-880-0522) Availability of specific coverage hours or response times may vary by location.




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