Home | 3rd Party Maintenance | Maintenance Program Comparison Chart - TC Digital
| Coverage: | Platinum | Gold | Silver | Bronze |
| Technical Support | 24/7 | 24/7 | 8am-8pm M-F | 8am-8pm M-F |
| On-Site Service | 24/7 | 8am-8pm M-F | 8am-8pm M-F | Parts Delivery |
| Priority Settings | X | X | X | |
| Response Times | ||||
| Urgent (HelpDesk) |
Next AvailableTechnician | Next AvailableTechnician | Next AvailableTechnician | 1 Hour |
| Urgent: (On-Site) |
4 Hour | 4 Hour | Next Business Day | N/A |
| Non-Urgent (HelpDesk) |
Next AvailableTechnician | 1 Hour | 1 Hour | 1 Hour |
| Non-Urgent (On-Site) |
At Customer's Convenience | At Customer's Convenience | At Customer's Convenience | N/A |
| Benefits | ||||
| Mission Critical Escalation Support |
X | X | X | |
| Dedicated Tech Support Account Manager |
X | X | X | X |
| Site Activity Reports by Multiple Criteria (Real Time/Historical) |
X | X | X | X |
| On-Site Service | X | X | X | |
| Help Desk Support | X | X | X | X |
| Account Reviews | Quarterly | Semmi-Annual | ||
| Customer Care Follow-Up | X | X | X | X |