3rd Party IT Maintenance Programs

Your One-Stop-Shop for Managing Multiple Maintenance Contracts

Twin Cities Digital has partnered with Integrated Service Partners (ISP) to provide a single point of contact for consolidating and managing original equipment manufacturer (OEM) direct, OEM authorized, and select 3rd party IT maintenance contracts.

ISP has established a network of hundreds of manufacturers and authorized third party maintenance organizations that have a proven track record of providing best-in-class service and IT maintenance programs. With ISP you receive:

  • Simplify Contract Management – Never miss a renewal
  • View Contract Details for Multiple Vendors through a Single Portal
  • Locate Correct Vendor Contact Numbers for Phone Support
  • Place a Service Call
  • Request a Quote
  • Manage Your IT Budget

Watch this short 2 minute video explaining how our program works

  • Price – Savings of 30-60% vs. OEM
  • Flexibility – Variety of options for coverage and response times vs. One-Size Fits All
    for OEM
  • Multi-Vendor Support – Any manufacturer vs. one for OEM
  • Single Point of Contact – 1 or 20 manufacturers, doesn’t matter
  • Unbiased Assessment – We will service your equipment as long as it makes sense for your
    business. OEM’s primary goal is to sell you new equipment.

Man by server
We make it easy for today’s IT management and procurement staff to keep track of hardware assets & the maintenance contracts associated with them.

We provide multi-vendor service solutions with one invoice, contract & point of administration. We save you time & money as your single-source provider of maintenance and support services for all of your IT assets.

We Offer Best-in-Class Service for:

  • Desktop & Notebook PC’s
  • Workstations
  • Servers
  • Printers
  • Scanners
  • Network Routers & Switches
  • Power Protection

How We Make It Easy

  • 24 x 7 x 365 Online & Toll Free Dispatch
  • Single Contact, Regardless of Manufacturer
  • Alliances with hundreds of Manufacturers and factory authorized service
  • Dozens of Product Categories supported

Service Level Options:

  • On-site & Advanced Hardware Replacement
  • 8 x 5 Next Business Day Response
  • 8 x 5 x 4 Hour Response
  • 24 x 7 x 4 Hour Response

Brands We Service

HP | Dell | Lenovo | Sun | EMC | Cisco | Avaya | Nortel | 3Com | IBM Lexmark | Fujitsu | NEC | Kodak | Bell & Howell | Panasonic | 3M | SonicWALL | Watchguard | NCR

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